Title:  Engineering Manager

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Lead and mentor team members across various technical domains to optimize team performance in delivering high-quality products and services aligned with business requirements.

• Conduct code reviews and provide actionable feedback to uphold best practices and identify areas for process and quality improvements.

• Apply design thinking and agile methodologies—such as test-driven development, continuous integration/delivery, and collaborative programming—to effectively solve user and business challenges.

• Clearly define and communicate goals, metrics, functional requirements, and technical specifications for modules or system components.

• Provide technical guidance to influence key business decisions in areas such as solutioning, performance, reliability, scalability, and security.

• Stay informed on emerging technologies, tools, and industry trends, and communicate relevant insights to stakeholders for strategic planning and demonstrations.

• Carry out other duties as assigned by management in line with the role, contributing to the successful implementation and continual improvement of the organization’s Quality Management System.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in Computer Science, IT or related field.
• Preferable with at least 5 years of working experience in the related field is ideal for this position.
• Proficient in Python (Required), with hands-on experience across the LLM toolchain including prompt engineering, retrieval-augmented generation (RAG), vector databases (e.g., Qdrant, Pinecone), and orchestration frameworks (e.g., LangChain, LlamaIndex). Strong foundation in API design, data processing, version control (Git), and containerization (Docker). Familiarity with CI/CD pipelines and cloud platforms is a plus.
• Knowledge of technical know-how and professional software engineering best practices for the full software development lifecycle
• Well-versed with the latest trends in coding, standards, and security settings
• Demonstrated experience in stakeholder management, building partnerships, and managing and interacting with clients and internal stakeholders of different levels
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.