Title:  Fairplay Champion with Portuguese

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Act as a peer resource for Fair Play Analysts, offering guidance on borderline cases or unclear scenarios 
• Support consistent application of Fair Play policies and enforcement guidelines 
• Help onboard and mentor new analysts by sharing knowledge, investigation tips, and workflow support 
• Identify emerging abuse tactics or inconsistencies in enforcement, and escalate. 
• Participate in calibrations, pilot initiatives, or case reviews to support continuous improvement 
• Drive team engagement with Esports/Community functions 
• Collaborate with other team members to align practices and share investigation insights 
• Performing any extra tasks required that fall in the Fair Play Spectrum 
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. 

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, bachelor's degree, Post Graduate Diploma, and Professional Degree in any field. 
• Preferably, 2 years of working experience in the related field is required for this position. 
• Strong analytical skills and experience interpreting behavioral data, patterns, or account activity 
• Understanding of common cheating methods, botting behavior, or fraud schemes in online multiplayer games 
• Attention to detail and the ability to make sound judgments in ambiguous or borderline situations 
• High integrity and professionalism when handling sensitive account information and enforcement decisions 
• Resilience when working with repetitive or high-pressure decision environments 
• Excellent verbal and written communication skills in English and Portuguese.  

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.