Title:  Fraud & Risk Team Lead

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Manage and lead a team of Fraud & Risk specialists by coaching, developing, motivating, and inspiring them to achieve their best while ensuring accurate and efficient task performance.
• Oversee daily team operations and drive key performance indicators (quality, efficiency, productivity, operational health) at both team and individual levels, while maintaining superior team support and wellness.
• Create a positive team environment and promote employee happiness through clear communication of direction and goals, regular performance feedback, and career development opportunities.
• Take ownership of team workflows and maintain a working knowledge of all workflows.
• Foster a positive and supportive workplace culture by acting as a human leader, building team connections, and providing regular performance feedback that contributes to positive employee career growth.
• Think critically and be assertive and decisive in evaluating policies and procedures, and constantly seek ways to improve accuracy, efficiency, and customer satisfaction.
• Collaborate with clients' stakeholders to develop and implement new guidelines and workflows to eliminate fake accounts and listings.

Who are we looking for?

• Candidates must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s degree, Post Graduate Diploma, Professional Degree, Master’s Degree, any field.
• Minimum 3 years of experience in fraud, risk, and banking
• Excellent verbal and written communication skills in English. Mandarin is an added advantage.
• Applicants must be willing to work in KL Sentral
• 5-day/week, including weekends and public holidays, shift may include evening or early morning hours
• Experience in working with customers, preferably in a leadership role.
• Possesses strong interpersonal skills, networking abilities and communication skills.
• Strong analytical skills, able to tell a story with data and metrics.
• Innovative and passionate about continued process improvement.
• Idea-driven, confident, able to articulate well, solution, and outcome-oriented
• Work cross-functionally with risk engineering to report trends and system loopholes affecting our risk products to develop and enhance tools for facilitating online safety initiatives
• Excellent interpersonal and communication skills, problem solving, customer service skills, and ability to multitask, organize and work independently with rapidly changing priorities
• Solid judgment and a strong moral compass
• Calm and empathetic - able to adapt to any situation by personalizing responses and educating our community while remaining level headed in tough situations.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.