Title:  Front-end Technical Support (Based in KL, Malaysia)

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

As a Front-end Developer & Technical Support, you will be working with our Global Advertising Leader Account to deliver #Bemore customer experience. As part of our Web Development and Digital Marketing Team at our Kuala Lumpur office, you will work in a diverse team of specialists from around APAC to intervene in delicate implementations with advertisers and webmasters to identify requirements for improving and deploying successful shopping and dynamic remarketing campaigns.

• To help sales teams in the region deploy leads, implement tags, optimize mobile ads performance, enable integration and troubleshoot issues that customers may have regarding their online ad campaigns.
• To engage in phone consultations with customers in which you will educate them on mobile website speed issues and guide them to fix issues where possible.
• Effectively consult or educate customers on advanced fixes (Eliminate render-blocking JavaScript in above-the-fold content, eliminate render-blocking CSS in above-the-fold content, avoid landing page redirects, Bundling Static Resources (JS / CSS), Use CSS Sprites, Enable Keep-Alive and more)
• Provide customer service support with exceptional customer service as well as train, investigate and troubleshoot client along implementation by Google Meets
• Troubleshooting for conversion, remarketing, dynamic remarketing, and analytics.

Who are we looking for?

• Candidate must possess a Bachelor’s Degree in any field
• Excited to work with evolving and emerging technology products
• Good communication skills in both English and native Vietnamese language
• An understanding of tag implementation on CMS platforms such as Drupal, Wordpress, Shopify, Magento, or Zencart is a plus
• Ability to successfully deploy, enable and support Adwords, Analytics, Merchant Center, Tag Manager
• Ability to quickly learn customer service software applications and customer process implementations (standard templates/processes)
• Ability to advise customers on web maintenance and have associated knowledge in JavaScript, HTML, CSS
• Ability to consult or educate customers effectively on advanced fixes (Eliminate render-blocking JavaScript in above-the-fold content, eliminate render-blocking CSS in above-the-fold content, avoid landing page redirects, Bundling Static Resources (JS / CSS), Use CSS Sprites, Enable Keep-Alive and more)

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.