Title:  Group Total Rewards Director

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

In this newly created role where you will be a part of the global HR organization, you will play a pivotal role in shaping TDCX’s compensation and benefits strategy across the group. You will be responsible for aligning the rewards strategy with overall company goals, ensuring employee satisfaction, productivity, fairness, and competitiveness in order to attract and retain talent.

• Spearhead the enterprise total reward strategy and policy which includes salary structures, bonuses, incentives, recognition and employee benefits programs.
• Partner with HR and business to integrate compensation and benefits into the TDCX performance management system. This could include developing and implementing performance appraisal guidelines and merit increase recommendations.
• Develop and manage organizational design process, including structure, span of control, job creation, evaluation, and job matrix.
• Conduct market analysis to determine the optimum compensation structure for all job levels and role types in the organization.
• Advise key business leaders on strategic planning, recommending solutions adapted to regional needs while maintaining global standards.
• Lead the benefits design/renewal process, and negotiation with external vendors.
• Maintain regular contact with regional and country-level HR leadership to identify overall total rewards-related needs.
• Ensure compliance with statutory and legislative regulations on salary and benefits requirements.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX. 

Who are we looking for?

• Candidate must possess at least a bachelor’s degree in HR or related fields.
• Have a minimum of 10 years' experience in developing and implementing total rewards programs.
• Strong leadership skills in the compensation and benefits function.
• Proven capacity to influence and manage stakeholders effectively.
• Excellent analytical skills and attention to detail.
• Demonstrates adaptability in a fast-paced atmosphere and ability to operate under pressure to fulfill project deadlines.
• Ability to adapt in a fast-paced environment and able to work under pressure to meet project timelines.
• Innovative individual with strong business acumen towards compensation and benefits strategies.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.