Title:  HR Generalist

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

The Opportunity: Be the Face of TDCX Portugal

Are you a proactive HR professional who thrives in a "startup" environment within a global powerhouse? As our first local hire in Lisbon, you will be the right hand to the site leadership during our critical launch phase. This is a high-visibility role where you aren't just an employee; you are the architect of our local culture and the primary support for our growing team. As we scale, this role offers a unique path to specialize in Human Resources, Talent Acquisition, or Site Operations based on your performance and interests.

Top reasons to work with TDCX

• Global Recognition: Join an award-winning BPO that supports the world’s most forward-thinking brands.
• Comprehensive Benefits: Attractive remuneration, great perks, and full medical/social security coverage.
• Career Growth: Strong coaching, mentoring, and development plans to enable your future.
• Prime Location: Work in a world-class workspace in Lisbon with direct public transport links.

What is your mission?

Your role is a dynamic mix of HR expertise, recruitment strategy, and site ambassador duties. You will ensure our operations run smoothly while providing a world-class experience for our employees and visitors.

Talent Acquisition & Onboarding

• Manage the full recruitment cycle, from sourcing and screening to interviewing, to meet headcount targets.
• Utilize innovative recruitment methods and participate in career talks or job fairs to attract top talent.
• Prepare recruitment reports to assess the effectiveness of our local hiring strategies.
• Own the onboarding experience, including preparing welcome packs and executing the first-day checklist.

HR & Employee Relations

• Maintain and update employee personal files with high attention to detail.
• Provide administrative support for appraisal processes and employee relations matters.
• Support offboarding by coordinating asset returns and preparing payroll reports.
• Continually improve HR processes to ensure excellent internal customer service.

Site Ambassador & Operations

• Act as the primary point of contact for visitors and official telephone inquiries.
• Coordinate site logistics, including mail, courier services, and meeting room organization.
• Manage inventory for pantry supplies and building maintenance items, liaising with vendors as needed.
• Maintain site security procedures, including logbook monitoring and visitor badge issuance.
• Assist IT and Admin teams in tracking assets and forecasting future requirements.

Who are we looking for?

• Education: A Bachelor’s or Master’s degree in Human Resources, Social Sciences, Economics, or Business Administration.
• Experience: Preferably 4–5 years of working experience in HR or Recruitment.
• Skills: Strong organization and planning skills with the ability to manage multiple priorities simultaneously.
• Communication: Excellent verbal and written communication skills in English and Portuguese.
• Tech Savvy: Proficiency in Microsoft Suite (Word, Outlook, PowerPoint, and Excel).
• Mindset: A hardworking, proactive "people person" with a robust sense of accountability and sound judgment. 

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.