Title:  Head of PCS

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Work closely with the business to provide talent solutions on an ongoing basis.
• Attract and hire quality talent on a consistent basis.
• Leverage on learning opportunities to create value for employees as a means of accelerating their career with the company.
• Work with CHRO, Finance, managers and People Business Partners to develop pay and other negotiating mandates for use across all bargaining groups.
• To attend to all payroll matters and queries.
• Consult with unit stakeholders to accurately diagnose employee satisfaction issues and provide advice and solutions that maximize business results.
• Develop corporate plans for a variety of HR matters such as compensation, benefits, health and safety etc.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in Human Resources, Social Sciences, Economics or Business Administration or equivalent.
• Preferably with 5 -7 years working experience in a related field is ideal for this position..
• Ability to deal with multiple challenges and to adapt with an environment that is constantly changing.
• Demonstrates an affinity for digital platforms like social media; being digitally savvy is an added advantage.
• Demonstrated leadership skills, a natural visionary, and constantly exploring new ideas and perspectives to improve existing situations.
• Possesses strong knowledge in the development of HR policies and procedures, sourcing and recruitment processes, compensation and benefits, talent development and employee retention programs in a BPO setting.
• Excellent verbal and written communication skills in English and the language of the supporting market

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.