Title:  IT Service Desk Specialist with Portuguese

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

As an IT Service Desk Specialist, you will support day-to-day IT operations and ensure the stability and performance of IT systems across the organization. You will handle technical issues and collaborate with global teams for more advanced topics. 

• Handle IT support cases across systems, applications, and infrastructure 
• Troubleshoot hardware, software, and network issues 
• Support system administration tasks and assist internal users 
• Monitor system performance and report issues or trends 
• Perform basic preventive maintenance and support system updates 
• Follow IT security standards and company policies (ISO, GDPR, etc.) 
• Manage user access, security controls, and endpoint protection tools 
• Support IT projects and process improvements when required 
• Contribute to knowledge sharing within the team

Who are we looking for?

• Degree or studies in Computer Science, IT, or a related field 
• Minimum 1–2 years of experience in IT support, service desk, or similar roles 
• Hands-on experience with hardware, software, operating systems, and networks 
• Strong troubleshooting and analytical skills 
• Ability to manage multiple priorities and work under pressure 
• Exposure to IT security, compliance, or system administration is a plus 
• Strong communication skills with the ability to explain technical concepts to non-technical stakeholders 
• Fluent in English and Portuguese

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.