Title:  Immigration and Government Relations Manager

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

1. Government Liaison & External Relationships

Act as TDCX Thailand’s senior point of contact with relevant government authorities.

• Build and maintain strong, professional working relationships with:
  • Immigration
  • Ministry of Labour
  • BOI and related agencies
• Represent TDCX Thailand in meetings with officials and policymakers
• Use relationships and experience to unblock issues affecting internal teams, and for sensitive cases
• Support audits, inspections, and official interactions
• Monitor regulatory or policy changes and potential impact to share with TDCX leadership
• Advise on interpretation and practical application of regulations in one-off cases

2. Internal Enablement & Oversight

Support and strengthen existing immigration and onboarding operations.

• Act as escalation point for complex or high-risk cases raised by internal teams
• Provide guidance on interpretation of immigration and workforce regulations
• Ensure internal processes align with current regulatory expectations
• Identify recurring friction points and recommend improvements
• Provide leadership with clear visibility on risks, constraints, and emerging issues
• Support workforce planning discussions where nationality or visa constraints matter

3. External Representation & Employer Credibility 

Support TDCX Thailand’s credibility and reputation as a responsible employer of both Thai and overseas talent.

• Represent TDCX Thailand professionally in external forums, briefings, or discussions related to workforce, immigration, employment practices, or responsible employment
• Support leadership positioning with government stakeholders as a compliant, transparent, and responsible employer
• Provide practical input into CSR or community initiatives where they intersect with employment, workforce integration, or government expectations
• Act as a trusted reference point when external parties seek clarity on TDCX’s employment, workforce, or responsible hiring practices
• Reinforce confidence among Thai and overseas employees through consistent, compliant, and well-managed government engagement
• Contribute practical input to employer credibility initiatives where they intersect with regulation, workforce compliance, or government expectations

Who are we looking for?

• Bachelor's Degree and/or higher in any field with 10 years + professional experience
• Strong hands-on experience with Thailand visa and work permit frameworks
• Proven exposure to Immigration, Ministry of Labour, BOI or related authorities
• Demonstrated ability handling complex, sensitive, or escalated cases
• Credible presence when dealing with government officers and senior leaders
• Practical, solutions-oriented mindset
• High discretion and sound judgement
• Fluent English communication

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.