Title:  Inside Partner Sales Account Manager (Indonesian/Filipino/Thai/Vietnamese)

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Manage, oversee, and progress the pipeline of qualified opportunities through partner and distributor channels to support successful deal closure.
• Ensure smooth opportunity handover from internal sales teams to partner / channel teams with complete qualification details, customer notes, next steps, and supporting information.
• Support partners in driving opportunity progression, follow-ups, customer engagement, and resolution of deal blockers.
• Monitor pipeline movement and ensure opportunities are progressed in a timely manner, including follow-up on next steps, pending actions, purchase orders, and closure status.
• Maintain accurate and clean CRM data for forecasting, reporting, opportunity tracking, and pipeline visibility.
• Validate opportunity quality by reviewing customer requirements, qualification details, solution fit, estimated value, timeline, and partner readiness for follow-up.
• Analyze pipeline data to provide insights, highlight trends, identify risks, and support data-driven actions to improve conversion and closure.
• Collaborate closely with internal sales, partner, distributor, operations, readiness, and reporting teams to improve deal performance and opportunity outcomes.
• Drive consistent partner engagement and ensure a structured follow-up rhythm for accepted, pending, stalled, and at-risk opportunities.
• Track partner acceptance, opportunity progression, pipeline aging, deal blockers, and reasons for lost, stalled, or delayed opportunities.
• Support campaign, webinar, and partner-led motions by ensuring qualified opportunities are captured, followed up, and progressed through the correct process.
• Provide timely updates on opportunity status, forecast movement, partner feedback, and key risks impacting closure.
• Contribute to sales process improvement by sharing feedback on lead quality, handover gaps, partner challenges, CRM issues, and reporting requirements.
• Execute assigned objectives, activity metrics, pipeline targets, and revenue-related goals in line with business requirements.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

Who are we looking for?

• Diploma / Degree in any discipline.
• Experience in inside sales, partner sales, channel sales, digital sales motions, pipeline management, or opportunity management.
• Strong ability to engage, influence, and build trusted working relationships with partners, distributors, internal sales teams, and operations teams.
• Experience managing opportunity progression, deal follow-up, purchase order tracking, and sales deadlines.
• Strong understanding of pipeline stages, opportunity qualification, deal blockers, forecasting, and closure tracking.
• High attention to detail to maintain CRM accuracy, data hygiene, forecasting quality, and reporting completeness.
• Strong analytical ability to review pipeline data, identify risks, highlight trends, and recommend corrective actions.
• Excellent communication and collaboration skills, with ability to coordinate effectively across sales, partner, operations, and reporting teams.
• Strong problem-solving mindset with ability to manage partner challenges and support smooth opportunity progression.
• Ability to work in a target-driven environment with clear ownership of follow-ups, actions, and timelines.
• Experience supporting webinars, campaigns, partner events, or demand generation motions is an advantage.
• Knowledge of cloud products, digital transformation solutions, or technology sales is a strong advantage.
• Architecture certification from any cloud service provider or relevant cloud certification is a big plus.
• Excellent track record of achieving sales, pipeline, conversion, partner acceptance, or revenue-related targets.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.