Title:  Inside Sales Account Manager - Open to local

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Close incoming sales opportunities, selling the benefits of the products to ensure that short term goals, objects and quotas are met
• Assist customers with order placement, providing product information and advice related to products and services that best suit the customers’ needs.
• Ensure that products, services and solutions recommended to clients will fulfill their needs.
• Offer a high level of service meeting our department key metrics for Sales, Quality and Productivity. Ability to overachieve on daily and monthly targets.
• Recognize, document and escalate customer issues or trends following appropriate communication and escalation channels where required.
• Maintains product knowledge by attending training workshops and keeping up to date on product material.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Minimum academic qualification: Diploma/Degree
• Minimum 2 years inside sales management experience in technology sector i.e. IT hardware and/or software, preferably in cloud sales.
• Result driven, strong willpower, passion to learn, intellectual horsepower, dealing with ambiguity, command skills, integrity and trust.
• Good understanding on IT Enterprise Cloud Product & Services Portfolio, sales & customer buying cycle, and BANT.
• Ability to communicate cloud technology and value propositions.
• Proven record of accomplishment within an inside sales team in the B2B technical market.
• Must have previously used a CRM Sales Module (e.g SFDC)
• Excellent English language business communication/written skills
• Only Open for Malaysian.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.