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Inside Sales Specialist_Spontaneous Application

Date: 05-Sep-2021

Location: ES

Company: TDCX

#BeMore

Are you interested in being part of our pool of candidates and stay up to date with our latest job opportunities? Do you speak a high level of English and other European Language? Are you a sales Rockstar who wants to be part of our team for one of our clients, one of the biggest e-commerce tech firms in the world? Are you passionate, driven, and can deliver outstanding customer service experience? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

 

We will have a number of staggered start dates in 2021 for Inside Sales Representatives who are looking for a long-term career. Upload your CV now to start your #BeMore journey today and we will get in touch once a suitable role comes through.

Top Reasons to work with TDCX

  • 25 years of experience and more than 270 industry awards 
  • Work with international talents
  • Exposure to the world's most loved brands
  • Premium and Instagrammable workspaces
  • Career development programs. Yes! Opportunities to move sideways or to leadership positions will be there for those who overachieve expectations
  • A positive culture for you to #BeMore at work
  • Full payment of salary and benefits from day one, including training and onboarding time
  • Electable perks such as: Restaurant tickets, health insurance, and gym membership
  • Life Insurance
  • Strong and continuous learning is encouraged to help you grow
  • You will be working from our office in Poblenou which is within walking distance from the beach 
  • Fun engagement activities to get to know your colleagues
  • Free coffee and tea with fresh daily fruit
  • A sunny terrace with ping pong 
  • Health and wellness activities to stretch away the stress
  • 24 vacations days per year
  • Get in quickly thanks to our highly accessible central location. Onsite parking for bicycles included
  • Want to bike to work or eager to scoot out for a lunchtime run but still look fresh? Done. We have showers!
  • We also offer a modern working environment and free Spanish lessons to help you immerse into the Barcelona life

What is your mission?

Reporting to the Team Lead, Branko, you will work with a mid-size multilingual team as an Inside Sales Representative for our client, one of the biggest e-commerce tech firms in the world. You will sell their products, services, and solutions to clients juggling between inbound chats, phone calls, and emails to deliver #happier customer experience. You will configure, price, and quote sales solutions as well as provide proactive follow-up and product information. As an Inside Sales Representative, you understand our client's portfolio of award-winning products and will develop strategies to help new and existing customers find and implement the best solutions  

Your performance will be measured on how well you:

  • Close incoming sales opportunities, selling the benefits of the full catalog of our client's products to ensure that short term goals, objects, and quotas are met every quarter
  • Assist customers with order placement, providing product information and advice related to products and services that best suit the customers’ needs.
  • Provide an excellent customer experience from the initial call and/or chat to final sale closure.
  • Ability to identify opportunities to up and cross-sell products as per customers’ requirements.
  • Ensure that products, services, and solutions recommended to clients will fulfill their needs.
  • Offer a high level of service meeting our department key metrics for Sales, Quality, and Productivity. Ability to overachieve on daily, monthly, and quarterly targets.
  • Liaise effectively with other internal departments and external businesses in a professional manner as required.
  • Maintain product knowledge by attending training workshops and keeping up to date on product material.
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

 

You will be put through a very dynamic 2-3 weeks onboarding and training plan on selling techniques, customer service, shadowing sessions, and state-of-the-art product knowledge and CRM systems. (By the way, be ready to make some good friends during this time!)

 

Who are we looking for?

  • Ability to write and speak fluently, clearly and concisely in English + another European language (German, Dutch, French, Italian, Spanish, Norwegian or Swedish) in order to support specific markets. The more languages you speak, the better it is for your target achievement!
  • Some relevant sales experience and/or office/call center environment experience.
  • Empathetic and can communicate in a caring and friendly manner. 
  • Strong time management skills and motivation to exceed expectations. But nothing beats the commitment to yourself to be as good as you possibly can. We'll help you achieve this goal
  • Enjoy working in a fast-paced environment and be able to balance multiple tasks at the same time
  • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
  • Punctuality. Your clients and teammates are counting on you to be here, every day.

*Applicants must have a valid EU passport/Working Visa

Who is TDCX?

We serve some of the world’s best brands from our centers of excellence in Singapore, Malaysia, Thailand, Philippines, Hong Kong, China, Japan, India, Romania, Spain and Colombia. We specialize in perfecting our client's customer experience and elevating their sales. We are guided by a talent philosophy — selecting and employing the best professionals to make the outsourcing industry better for our people and our clients. Our company has won over 270 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.


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