Title:  Intern (CET)

Competencies

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• To analyze “Voice of the customer” (VOC) and behavioural information to understand customer satisfiers and dissatisfiers.
• To establish and measure Contact Centre quality index on a monthly basis to identify gaps in either processes or soft skills for improvement.
• To achieve desired contact outcomes with the aim to meet both customer and business expectations.
• Review established work procedures (workflow) to improve service to the customer.
• Ensure that all evaluators are well-calibrated for transaction monitoring.
• Implement initiatives or programs to instill and encourage positive cultural changes to customer experience.
• To ensure that all evaluators are well-calibrated for transaction monitoring.
• To evaluate Complimentary Letters and measure staff performance.
• Obtain a deep understanding of processes and prepare workflow documents in accordance with Standard Operating Procedures
• Communicate and engage regularly with key stakeholders to ensure compliance to work processes
• Help with planning, organising, and executing events/activities/roadshows etc.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least GCE O Level/ Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 1 year of working experience in the related field is ideal for this position. However, fresh graduate is encouraged to apply.
• Strong organisational skills, time management, meticulous, inquisitive and motivation to exceed expectations.
• Self-starter who can meet deadlines and enjoys working in fast-paced environment.
• Comfortable working with computers and multiple systems.
• Detail-oriented, fluency in Microsoft Office Suite (Excel, Word, PowerPoint, etc), and passion for problem-solving.
• Excellent verbal and written communication skills in English and the language of the supporting market.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.