Title:  Learning Solutions Lead Generation Manager

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Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

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Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

Reporting to the Sr. Director of Sales, Open Enrollment Programs, the TDCX Learning Solutions Lead Generation Manager is primarily responsible for proactively sourcing, developing, and qualifying new leads for open enrollment programs. The Lead Generation Manager’s mandate is to expand enrollment opportunities by identifying and engaging high-potential prospects through targeted outreach, strategic prospecting, and consultative engagement with global professionals and corporate decision-makers. The position will collaborate cross-functionally with the Executive Education teams to ensure alignment in messaging, market positioning, and pipeline development, delivering a seamless front-end experience to a diverse international client base. The Lead Generation Manager will be adept at building prospect lists, initiating contact, conducting discovery conversations, and securing high-quality leads that drive program growth.

Directly responsible for developing a consistent pipeline of qualified leads through outbound outreach and relationship-building activities, the Lead Generation Manager will execute prospecting strategies at both the individual and corporate HR level. This includes initiating contact via email, phone, and virtual meetings, positioning Columbia Business School Executive Education as the premier choice for professional learning, and qualifying opportunities against program objectives. Quantified and measurable lead-generation metrics will be established in collaboration with the Sr. Director of Sales at the start of each fiscal year and continuously tracked to adapt to market conditions and organizational priorities.

Responsibilities:

• Proactively research, identify, and reach out to prospective participants and corporate partners, qualifying their needs and aligning them with relevant programs.
• Generate and manage outbound campaigns targeting B2B, B2C, and Certificate in Business Excellence prospects, ensuring strong pipeline activity and conversion potential.
• Arrange and lead introductory conversations that present Columbia Business School Executive Education’s value proposition, faculty expertise, and program impact, securing next steps for sales engagement.
• Collaborate with internal teams to ensure qualified leads transition smoothly into the enrollment process and contribute to long-term relationship development.
• Track and report on pipeline metrics within the CRM, ensuring data accuracy and actionable insights for sales and marketing alignment.
• Partner with marketing, custom, and program management teams to refine outbound prospecting campaigns and implement tools and analytics that improve targeting and lead quality.
• Independently manage assigned outbound sales development projects and partnerships supporting the growth of Columbia Business School Executive Education’s portfolio.
• Contribute ideas and feedback for continuous improvement of outreach processes, sales enablement tools, and CRM best practices.
• Perform other related duties as required.

Who are we looking for?

• Candidate must possess at least a Bachelor’s Degree in Business, Communications or any related field
• Preferably with 3-5+ years of working experience in the related field is ideal for this position.
• Demonstrated hands-on experience on data mining, lead qualification, and contact verification.
• Demonstrated hands-on experience in CRM tools and Microsoft office.
• Showcases reliability and the ability to work in a high profile position with minimal supervision and management.
• Ability to solve problems proactively with keen attention to detail.
• Ability to handle multiple initiatives under pressure.
• Excellent verbal and written communication skills in English.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.