Title:  Machine Learning Engineer

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Understand client requirements and how they translate into application features
• Write high-quality source code to program complete applications within deadlines
• Peer Review codes, and make recommendations for process improvements and best practices.
• Guide business decisions from a technical perspective like performance, reliability, scalability, and security
• Implement agile software development practices such as test-driven development, continuous delivery and pair programming.
• Keep key personnel up-to-date with the latest software trends, techniques, and technologies for presentation/demonstration purposes. Pro-Active to be able to work on a task independently.
• Identify bottlenecks, quick fixes and bugs, and devise solutions to mitigate and address issues for desktop and various mobile applications.
• Work Closely with Teammates & Technical Lead to deliver great features with fewer technical debts.
• Possess great interpersonal skills and an acute ability to communicate in spoken and written English.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX

Who are we looking for?

• Have hands on experience in Python with production level code quality
• Expertise in handling databases RDBMS like Postgres and Vector DBs like Qdrant or Chroma 
• Have experience in implementing Machine Learning models
• Experience in creating and integrating APIs
• Experience working in an environment that uses CI/CD, Git based version control, and automated unit testing
• Experience working in a Cloud first environment (AWS, GCP, Azure, Huawei, Alicloud etc..)
• Follows Design patterns during development
• Bonus: Familiarity with LLMs and NLPs

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.