Title:  Marketing and Communications Manager

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Direct the development and execution of marketing and marketing communications initiatives including but not limited to site launches, marketing collateral development, tradeshow participation, social media presence, stakeholder relations (media, industry, government, academe, trade), internal communication, and corporate events to successfully deliver information and key messages to the public.

• Support recruitment and talent acquisition by overseeing and approving the planning, advertising, and promotional activities including print, online, electronic media, and direct mail with respect to corporate image, message, and branding.

• Serve as final approver for all internal and external communication materials including but not limited to visuals and content.

• Direct market research activities to keep abreast of industry trends and other relevant issues in order to evaluate marketing and communication activities, while ensuring to monitor emerging issues.

• Build and foster long-term working relationships with professional counterparts in other professional organizations, media, members of the community, advocacy organizations, and other community organizations through organizational initiatives and jointly-sponsored communication campaigns and programs.

• Identify opportunities to support organizational initiatives and develop communications materials and programs to promote and publicize these activities.

• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in marketing, business, communications or equivalent.

• Preferable with 3-5 years of working experience in the related field is ideal for this position.

• Solid knowledge of marketing techniques and principles.

• Possesses good understanding of market research techniques, statistical and data analysis methods.

• Thorough understanding of social media and web analytics.

• Ability to multi-task following agile methodology in a fast-paced environment.

• Excellent verbal and written communication skills in English and the language of the supporting market

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.