Title:  Moderation Champion

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide peer-level support to moderators by offering real-time guidance on policy questions and complex cases
• Reinforce updates to moderation policies, workflows, or tools through hands-on support and clarifications
• Identify common misunderstandings, recurring issues, and surface them to PMT
• Promote a strong team culture by encouraging healthy moderation habits, empathy, and thoughtful decision-making
• Collaborate with QA and Supervisors to improve consistency and flag quality patterns worth deeper investigation
• Contribute to team projects such as pilot queues, documentation reviews, or onboarding new hires

Who are we looking for?

• Candidate must possess Bachelor's Degree/Master's Degree in any field.
• Solid understanding of policy intent, escalation thresholds, and Trust & Safety workflows.
• Excellent communication skills, both when explaining decisions and when helping peers understand nuance.
• A calm, collaborative approach to problem-solving and peer guidance.
• Professional resilience when working with challenging or sensitive content.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.