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Networking and Security Manager

Date: 01-Oct-2020

Location: CUN, CO

Company: TDCX

Networking and Security Manager

Are you a Networking and Security Rockstar who wants to be part of our team for one of the newest centers in the world? Are you passionate, driven, and can deliver outstanding customer service experience?

We are looking for a Networking and Security Manager to join our growing family. Come home and start your #BeHappier journey with TDCX today!


Top reasons to work here:

  • 25 years of experience and more than 200 industry awards
  • Work with international talents
  • Exposure to the world's most loved brands
  • Premium and Instagrammable workspaces
  • Career development programs
  • #BeHappier culture where everyone is a family
  • Full payment of salary and benefits from day one, including training and onboarding time
  • Continuous learning is encouraged to help you grow
  • Hot beverages (If located in our site)
  • Health and wellness activities to stretch away the stress
  • Get in quickly thanks to our highly accessible central location.



What is your mission?

As a Networking and Security Manager you will be working with our ICT department to deliver #happier customer experience.

You are also required to perform these job functions:

  • Effectively conducts weekly, monthly, and quarterly IT-Network and reviews
  • Prepare weekly Networking maintenance schedules and allocate work as per forecasted workloads.
  • Fully supporting, configuring, maintaining, and upgrading corporate customer's networks and in-house servers.
  • Keeping an eye designing, planning, setting up, and expanding the Network out for needed updates
  • Install and integrate new IT network server hardware and applications.
  • Support and administer third-party applications
  • Ensure network security and connectivity
  • Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
  • Set up user accounts, permissions and passwords
  • Resolve problems reported by end user
  • Define network policies and procedures
  • Specify system requirements and design solutions
  • Research and make recommendations on server system administration
  • Implement process and procedures as TDCX corporative definition.
  • Participate in coordination of projects, RFP.
  • Establish strategies to meet workload demands on time.
  • Get ISO27001, ISO22301 and PCI certification and keep renovation year by year of them.
  • Developing and implementing security policies, protocols and procedures.
  • Controlling budgets for security operations and monitor expenses
  • Develop and implement security policies, protocols and procedures
  • Attend meetings with other managers to determine operational needs
  • Plan and coordinate security operations for specific events
  • Coordinate staff when responding to emergencies and alarms
  • Review reports on incidents and breaches
  • Investigate and resolve issues
  • Create reports for management on security status
  • Analyze data to form proposals for improvements (e.g. implementation of new technology)
  • Identify and protect company assets through the development and implementation of security protocols
  • Make sure that staff follow security procedures and guidelines through training programs and assessments
  • Ensure the safety of staff and customers within the workplace
  • Perform security process evaluations and inspections
  • Ensure adherence to ISO9001 standards


Who are we looking for?

  • Bachelor System Engineer or similar
  • English B2 or Higher (desirable)
  • With at least 10 years on technology Industry with similar roles and responsibilities.
  • Proven experience in a network administrator role
  • Proven experience as security manager or similar position
  • Experience in reporting and emergency response planning
  • Excellent knowledge of security protocols and procedures
  • Solid understanding of budgeting and statistical data analysis
  • Excellent communication and interpersonal skills
  • Outstanding organizational and leadership skills Hands on experience in networking, routing and switching
  • Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
  • Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
  • Ability to set up and configure server hardware
  • Familiarity with backup and recovery software and methodologies
  • Great at organizing, prioritizing and multitasking
  • Juniper, Cisco CCNA/CCNP, Aruba HP Certified
  • Knowledge on ISO27001, ISO9001 .
  • Detail oriented, always seeking to achieve the best results, creative and committed.
  • Excellent planning, leadership abilities, communication, and interpersonal skills.
  • Strong decision-making and problem-solving skills.
  • Further education in security administration, ethical hacking or similar field/certification will be an asset


Who is TDCX?

We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan, Spain and Colombia. We specialize in perfecting our client's customer experience and elevating their sales.

We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

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