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Operations Director

Date: 30-Dec-2020

Location: JP

Company: TDCX

The Intro

ACCELERATE YOUR CAREER – JOIN TDCX TODAY!

Top Reasons to work with TDCX

• Attractive Remuneration. 
 • Comprehensive Medical Care and Insurance Coverage.
 • Premium & Instagrammable workspaces
 • Get engaged and recognized with our Engagement & Recognition Program. 
 • Getting coached and mentored by experts in your field.
 • Fun and flexible working arrangements.
 • Easy to locate area with direct access to public transport.
 • Incredible opportunities for you to develop your personal and professional skillsets.
 • 25 years of experience and more than 200 industry awards
 • Our culture believes in the power of teamwork, initiative, courage, innovation, and trust, for you to #BeHappier at work.

What is your mission?

• Develop and implement with Global Operations, a business strategy for the regional site.
• Responsible for meeting the KPIs (SLAs and quality) and obligations established within the contract.
• Drive initiatives that contribute to long-term operational excellence of the site and the company business.
• Manage the client relationship, successfully setting and directing the client expectations in line with the business activity.
• Responsible for all financial activity and results on the account.
• Ensure consistent, open and effective communication with the operations teams, across the business and with the client.
• Demonstrate leadership that embodies the corporate values and ethics and promotes an open, fair, and honest environment.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Extensive experience of leading and managing large teams in operations environment
• Minimum 8+ years of working experience in the related field is required for this position.
• Proven ability to successfully manage people, processes, and technology.
• Ability to work in a process-driven, tight deadline, high demand transaction handling environment, as well as leading continuous improvement and business transformation projects.
• Strong communication, negotiation, conflict management and influencing skills across all levels with both internal and external audiences
• Excellent organizational, multi-tasking and time management skills with exceptional follow through discipline.
• Excellent verbal and written communication skills in English and the language of supporting market 

Who is TDCX?

We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan, Spain and Colombia. We specialize in perfecting our client's customer experience and elevating their sales.
 We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.
 Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.


Job Segment: Manager, Operations Manager, Quality Manager, Management, Operations, Quality