Title:  Operations Excellence Senior Manager

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide subject matter expertise for proper statistical experimental test design and measurement for omnichannel tests
• Project manage large scale projects ensuring clear communication and superior execution of plans
• Responsible for adoption and change managment of the current and new BI and analytics efforts within the busines community
• Lead a team of Analyst, Database, Business Managers and provide leadership to attract, develop, coach, motivate, and retain talent within a matrixed organization
• Engages in senior level customer meetings to discuss customer's business issues and explores platform that can help address and resolve issues
• Provide technical and business leadership to improve the performance of multiple business processes and increase profitability
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 3 -5 years of working experience in the related field is required for this position
• Experience in conceptualizing, designing, developing, testing, implementing and supporting agile data analytics to support analytical intiatives of internal or external stakeholders
• Experience in analyzing different types of data to support business needs and present the results in concise visualization formats
• Knowledgeable in PowerBI, Tableau Knime, Power Query, Statistics, Data Science, Insights and Analysis
• Flexible with work schedule and can work onsite when needed

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.