Title:  Operations Manager

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

Client Management: Interface with the Clients frequently and maintain strong relationship with them.

Project and Team Management: 

• Communicate targets from clients to team leaders to representatives.
• Responsible for people development and alignment of goals to meet client objectives
• Conduct goal setting with Team Leaders and agents 
• Manage the individual and overall performance of global market, team Leader and agents. 
• Maintain product and process expertise and develop the business acumen of Team Leads and agents 
• Provide coaching and feedback sessions to Team Leaders, documenting results, counseling and mentoring and delegation of work as deemed necessary 

Who are we looking for?

• At least two (2) years in college 
• 5 years of experience in BPO or similar environment 
• Minimum of 3 years on a lead/supervisor capacity 
• In-depth knowleged of BPO back office performance metrics 
• Excellent computer skills, including MS office and G Suite. Salesforce knowledge is a plus. 
• Strong leadership and communication skills (verbal and written)  
• Organizational and time management skills 

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.