Title:  Organizational Culture Manager

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Implement appropriate engagement strategies, plans, and interventions for all departments nationwide to develop and maintain a motivated, engaged and high performing environment.
• Plan, organize, and execute corporate activities and organizational engagement e.g. annual corporate events, sports events, team building activities, monthly office engagement activities, cultural change, corporate social responsibility, etc., from concept to finish, in accordance with the preference of the company and with assistance and support from the HR and Marketing teams.
• Consult with unit stakeholders to accurately diagnose employee satisfaction issues and provide advice and solutions that maximize business results.
• Track employee records in terms of achievements, participation, satisfaction and overall engagement.
• Manage the budget and expenditures accurately and ethically.
• Drive TDCX`s culture through effective awareness strategies of Core Values.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any fields.
• Preferable with 3 - 5 years of working experience in the related field is required for this position.
• Strong consultative and diagnostic skills with proven project management skills with ability to plan, organise and manage multiple projects at once.
• Has extensive knowledge in gamifying activities to gain participation.
• Comfortable with public speaking, facilitating group activities and presentation skills.
• Outgoing personality and strong interpersonal skills and ability to deal with diverse types of people
• Excellent verbal and written communication skills in English and the language of supporting market

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.