Title:  Player Support Specialist - Gaming Account

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide excellent player experience in a timely manner via all relevant communicationchannels.
• Supports and engages players in a high quality, engaging, and empathetic 1:1 discussion
• Practices consistent and clear decision making to provide the optimal player experience
• Identifies and communicates trending or emergent issues through the appropriate channels
• Utilizes proprietary and external tools and resources to identify and resolve player inquiries
• Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the player experience
• Maintains the required performance indicators
• Understands the technical back end and operations of our games
• Troubleshoots technical support issues with players
• Improves and expands technical knowledge and familiarity with technical issues to better assist players.

Who are we looking for?

• At least a Diploma, Bachelor's Degree, or Master's Degree in any field.
• Ideally 2 years of work experience in the related field.
• We'll work with regions most popular games and we require FPS or MOBA experience
• Fresh graduates are encouraged to apply!
• Strong time management skills.
• Motivated to exceed expectations.
• Strong communicator with an emphasis on effective listening and empathizing with customers.
• Excellent communication skills in English and Vietnamese
• Must have a high level of accountability and the ability to follow a single issue through to resolution, no matter how difficult the issue could be.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.