Title:  Policy Expert Team Lead

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Partners with other teams to provide feedback and to obtain clarification on any question on policies
• Manages a team across all markets for the site and provides mentoring and coaching for their development
• Ensures effective knowledge sharing and sign off/approval processes are in place for Policies
• Communicates with diverse audiences (e.g., employees, management, other project sites to provide information and clarification regarding training programs, actions, policies, procedures, and best practices
• Be the main POC across all markets and identifies policy gaps and takes corrective actions with a scalable solution(s)
• Becomes and remains knowledgeable about products and community standards
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is ideal for this position.
• Demonstrated ability to perform well in a rapidly changing environment and across multiple sites/teams
• Experienced in performing quality audit, root cause analysis, calibration, process improvement initiative.
• Demonstrated ability to train and develop new and existing support agents.
• Track record of developing and maintaining expertise on corporate policies and/or community standards
• Excellent verbal and written communication skills in English and the language of the supporting market.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.