Title:  PreSales Specialist with Portuguese & Spanish

#BeMore

PreSales Specialist with Portuguese & Spanish

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

Reporting to the LSS Team Lead, the Pre-Sales Representative will be responsible for educating our client´s members (a Silicon Valley digital giant) while driving valuable experiences and working towards a revenue target. You will be responsible for supporting revenue, handling, acquisitions, and meeting quality standards to ensure the success of the program. You will manage inquiries and customer requests to promote, inform, and encourage the use of our client's products. You will play a key role in consulting with our client's customers to optimize their investment, with the goal of driving business growth and ultimately customer success

Who are we looking for?

• 2+ years' experience either in Customer Success, Sales, or Account Management.
• Experience in customer demos, onboarding, support, client management, and relationship building.
• Process orientated and excited about systemizing a world-class success function.
• High focus on client satisfaction and retention.
• Good understanding of the SaaS industry.
• Have worked in a SaaS/Tech start-up.
• Great with technology and quick to learn new systems (Intercom, Slack, HubSpot)
• Great listening skills with a natural ability to empathize and put yourself in the shoes of others.
• Excellent internal and external communication, relationship management, and teamwork skills.
• Customer service experience and knowledge in advertising, sales, and consulting is fundamental to understanding our client's product and the needs of the customers.
• Experience utilizing analytical skills to identify critical trends and customer satisfaction.
• Ability to effectively uncover the needs and intent of the customer in order to up-sell and/cross-sell solutions.
• Possesses a high aptitude for new technology and social media with the ability to use the internet as a source of information. Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision.
• Punctuality. Your clients and teammates are counting on you to be here, every day.
• Valid EU passport/Working Visa
• Excellent verbal & written communication skills in English, Portuguese & Spanish.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.