Title:  Profiler

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Identify and profile key decision-makers, stakeholders, and target accounts using LinkedIn, online research platforms, and industry databases.
• Conduct account and contact research to uncover business opportunities, organizational structures, buying signals, and customer insights.
• Enrich and maintain prospect and account data using tools such as LinkedIn Sales Navigator, Apollo.io, ZoomInfo, and other digital research platforms.
• Validate, cleanse, and maintain data quality to ensure the sales pipeline remains accurate, complete, and actionable.
• Collaborate closely with Sales Agents and Sales Managers to support prospecting, account prioritization, and opportunity generation activities.
• Ensure qualified leads and account intelligence are accurately documented and handed over for customer engagement and conversion.
• Maintain accurate records, activities, and account information within Microsoft Dynamics 365 and other sales systems.
• Monitor profiling productivity, data quality, and pipeline contribution metrics to support overall sales performance.

Who are we looking for?

• Bachelor's Degree in any discipline.
• 1+ year of experience in B2B lead generation, tele-profiling, market research, business development, telemarketing, sales support, or related fields is preferred. Fresh graduates with strong research and analytical capabilities are encouraged to apply.
• Strong interest in technology, digital sales, business intelligence, market research, or customer acquisition.
• Familiarity with LinkedIn, CRM systems, online research tools, and sales databases such as Apollo.io, ZoomInfo, or similar platforms is an advantage.
• Strong analytical and investigative skills with the ability to gather, validate, and organize information from multiple sources.
• Detail-oriented with a high standard of accuracy and data quality.
• Strong communication, collaboration, and stakeholder management skills.
• Proficient in Microsoft Excel and comfortable working with data, dashboards, and reporting tools. Exposure to Power BI is an advantage.
• Self-motivated, curious, and proactive, with the ability to thrive in a target-driven and fast-paced environment.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.