Title:  Quality Manager I

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Leads, Owns, and Strategizes Information Security and Data Privacy Program
• Conducts frequent risk and privacy impact assessments to identify security gaps and risks and to recommend and track the accomplishment of the mitigation plans
• Create, Develop and Update company`s Information Security and Data Privacy policies, guidelines, and procedures to ensure it is up to date and align to the ISO, PCI DSS, Data Privacy Act, and other applicable frameworks
• Create the Information Security and Risk Knowledge Management for continuous awareness/education throughout the organization
• Compliance Review of the following agreement with Clients, Vendor, and Third Party entities to ensure the implementation of the required controls based on the agreements and other applicable laws
• Contribute as a subject matter expert on information security and data privacy to support internal functions including Operations, Human Resources, Talent Acquisition, Finance, Leadership/Engagement/Development, IT and Security, Facilities, Business Development, Marketing and Corporate Communications, and all other existing and/or emerging functions within company and its subsequent sub-contractors
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any fields.
• Preferable with 3 - 5 years of working experience in the related field is required for this position.
• Knowledge and experience in information privacy laws and its Implementing rules and regulations
• Knowledge in information systems and internal controls
• Demonstrated excellent organization, facilitation, and presentation skills
• Exposure to working in a multicultural international environment
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.