Title:  Readiness Customer Service Specialist_Vietnam Market

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

As a Readiness Customer Service Specialist, you will be working with our Global Internet Leader Account to deliver #happier customer experience. 

You are also required to perform these job functions:

• Support the Advertisers for online marketing and campaigns such as account creation, billing set up, etc via phone or email.
• Manage the relationship between Internal Teams and Advertisers resulting in increased business by providing consultative solutions.
• Act as a voice for advertisers to provide product and process improvement opportunities back to Internal Teams.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Possess at least a bachelor’s degree in any field. 
• Preferably 1-2 years of experience in a customer service role in BPO Industry
• Passion for social media, Digital marketing or online advertising. 
• Enjoy being on the phone with our clients 
• Strong communication skills and a flair for convincing and presenting an argument 
• Good command of English and Vietnamese. 
• Willing to relocate to Kuala Lumpur

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.