Title:  Reporting Analyst

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

As an Analyst, you will support Operations by generating and analyzing regular reports, performing statistical analysis, and tracking productivity metrics. Additionally, you may assist in new initiatives led by the project team and may be involved in planning and implementing process enhancements.

 You are also required to perform these job functions:

• Generate weekly, monthly, and yearly reports and charts.
• Conduct trend analysis of calls and emails received.
• Coordinates and generates reports on agents’ report cards on productivity
• Track and report on case resolution within turnaround time.
• Maintain and organize all reports for effective housekeeping.
• Provide visibility into key KPIs related to intraday functions, such as adherence and shrinkage.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• 1-2 years of experience in a reporting environment, with a track record of delivering high-quality and accurate reports within tight deadlines (preferred but not mandatory).
• Strong technical and numerical skills, with advanced Excel proficiency.
• Detail-oriented with a passion for problem-solving.
• Ability to work independently or collaboratively within a team.
• Strong analytical skills and ability to manage multiple tasks under pressure.
• Experience with analytical tools such as Tableau, Power BI, Klipfolio, Qlik, R, or SPSS is a plus.
• Adaptability to different stakeholders, business models, and projects.
• Excellent verbal and written communication skills in English and the language of supporting market

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.