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Date: 13-Oct-2020

Location: SG

Company: TDCX

We are looking for an Analyst join our growing family. Come home and start your #BeHappier journey with TDCX today!


Top reasons to work here:

  • Attractive Remuneration.
  • Comprehensive Medical Care and Insurance Coverage.
  • Premium & Instagrammable workspaces
  • Get engaged and recognized with our Engagement & Recognition Program.
  • Getting coached and mentored by experts in your field.
  • Fun and flexible working arrangements.
  • Easy to locate area with direct access to public transport.
  • Incredible opportunities for you to develop your personal and professional skillsets.
  • 25 years of experience and more than 200 industry awards
  • Our culture believes in the power of teamwork, initiative, courage, innovation, and trust, for you #BeHappier at work.


What is your mission?

  • Data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process
  • Produce and deliver tracking and reporting for key KPI/SLA’s in the business
  • Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts, etc.)
  • Create and maintain efficient and secure systems for recording data and producing relevant documentation
  • Maintaining the daily relationship with the business intelligence supplier
  • Seek opportunities to drive innovation and process improvement within the reporting spectrum
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. 


Who are we looking for?

  • Candidate must possess at least a Bachelor’s Degree in any field
  • Preferably with 2 years of working experience in the related field is ideal for this position and with proven ability to deliver high quality & accurate reports within demanding timescales (preferred, not mandatory)
  • Strong technical and numerical skills with advanced Excel skills
  • Detail-oriented and passion for problem-solving
  • Ability to work on own initiative or as part of a team
  • Knowledge of data tools
  • Excellent verbal and written communication skills in English


Who is TDCX?

We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan, Spain and Columbia. We specialize in perfecting our client's customer experience and elevating their sales.

We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

Job Segment: Quality Manager, Data Analyst, Business Intelligence, Business Process, Quality, Data, Technology, Management