Title:  Risk and Innovation Manager

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Bachelor's degree in Risk Management, Business Administration, Information Security, or a related field
• One or more of the following certificatiosn is highly desirable: Certified Risk Management Professional (CRMP), ISO: 31000 Lead Risk Manager, Project Management Professional (PMP), Lean Six Sigma (Green Belt or higher)
• Minimum of 3-5 years of progressive experiene in risk management, compliance, innovation strategy, or a similar function
• Experience in implementing or overseeing compliance programs aligned with frameworks like ISO, PCI DSS, SOC 2 Type II, etc.
• Strong understanding of risk and compliane frameworks such as ISO:3100 (Risk Management), PCI DSS, SOC 2 Type II, etc.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any fields.
• Preferable with 3 - 5 years of working experience in the related field is required for this position.
• At least certified in Six Sigma Green Belt or trained in certain disciplines such as Six Sigma Green Belt, COPC, Agile, Lean, Process Improvements, Project Management, others
• Ability to communicate and work with middle and top line management as well as work with cross-functional teams.
• With proven experience in handling projects related to continuous improvements/innovation
• Excellent verbal and written communication skills in English and the language of supporting market

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.