Title:  Sales Consultant Specialist with German

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

•  Responsible for the day to day management of a Sales Team to ensure that KPIs are met. 
•  Work closely with the teams to achieve quarterly targets specified by the Client. 
•  Contribute to Business Reviews and overall reporting of the team performance. 
•  Establish work procedures and processes that support the company and departmental standards, procedures, and strategic directives. 
•  Ensure that the feedback provided to the team members on their performance is accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies. 
•  Identify training needs and work with the training department to organize training/ online learning for the team members. 
•  Enhance the performance of team members through the use of call monitors, team briefings, and monthly coaching sessions. 
•  Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization. 

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field. 
• Preferably 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply. 
• Strong time management skills and motivation to exceed expectations 
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs 
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation) 
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones. 
• Excellent verbal and written communication skills in English and the language of supporting market 

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.