Title:  Sales Consultant Specialist with Italian

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Handle outbound interactions with prospective B2B and B2C customers, providing accurate product or service information.
• Conduct outbound sales calls to generate new leads and convert opportunities into sales.
• Qualify leads and assess customer needs to offer tailored solutions aligned with the client's products and services.
• Update CRM systems accurately with lead details, call notes, and follow-up actions.
• Collaborate closely with internal teams (e.g. marketing, support) to ensure a seamless customer journey.
• Stay up to date with the client's offerings, promotions, and product updates.
• Provide exceptional customer experience throughout the sales process, reflecting the core brand values.
• Escalate complex cases or objections to the appropriate internal departments when necessary.

Who are we looking for?

• Minimum 1 year of experience in a similar role
• Native or near native level of Italian and at least an intermediate level of English language
• High emotional maturity and passion for sales & customer experience
• Curious listener & learner, respectful for others and team player attitude
• Action-oriented, results-focused, able to work independently and able to handle diverse situations
• Able to adapt and respond to different types of characters, as you will need to be tolerant, exhibit empathy and be patient
• Effective communication skills on both technical and non-technical topics to customers and team members.
• Passion for people is important, passion for cars is a bonus.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.