Title:  Sales Development Representative (Global English)

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Lead Generation and Qualification:
• SDRs/BDRs are responsible for generating leads through outbound prospecting activities such as cold calling, emailing, and social selling.
• They qualify leads based on criteria such as company size, industry, pain points, and readiness to adopt cloud software solutions.
• This involves understanding the prospect’s needs and determining if they are a good fit for the company’s, IT cloud software offerings.
• Initial Outreach and Relationship Building:
• SDRs/BDRs initiate the sales cycle by reaching out to prospects and establishing initial contact.
• They educate prospects about the company's IT cloud software solutions, highlighting key features, benefits, and competitive advantages.
• Relationship building is critical as they nurture leads through consistent follow-ups and engagement, aiming to build trust and credibility.
• Setting Qualified Appointments for Sales Team:
• A primary goal for SDRs/BDRs is to schedule qualified appointments or demonstrations for the sales team.
• They ensure that prospects understand the value proposition of the IT cloud software and are interested in exploring further with a sales representative.•
• This involves effective communication and coordination to smoothly transition qualified leads to the sales team for deeper engagement and closing.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, bachelor’s degree, Post Graduate Diploma, Professional Degree, master’s degree in any field.
• Preferably 1-year relevant experience is required for this position. However, fresh graduates are encouraged to apply.
• Client-facing experience or customer service experience in a BPO is an advantage
• The ability to navigate and progress the sales process long, complex sales cycles
• Excellent verbal and written communication skills in English and Supporting Market
• Excellent organizational and client-service skills

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.