Title:  Sales Development Representative (Payment Solution - Vietnam Market)

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

This is a front-line Customer-engagement role responsible for getting sales-qualified leads. The Sales Development Representative will use their knowledge of Global Payment Solutions to help customers to identify their needs and collaborate with Sales Team to convert leads into customers with a tailored solution

1. Lead Generation:

• Research and identify potential leads within the target market.

• Utilize various sources, including online research, industry events, and networking, to generate leads.

2. Prospecting and Outreach:

• Contact with leads through phone calls (mainly), emails, and other communication channels.

• Clearly articulate our products or services and their value to potential clients.

3. Sales Qualification:

• Understand the unique needs and pain points of each lead and tailor solutions accordingly.

• Collaborate with the sales team to convert leads into customers.

4. Pipeline Management:

• Continuously update and manage the sales pipeline using CRM software.

• Provide regular reports on lead generation and conversion metrics.

5. Market Research:

• Stay informed about industry trends, competitors, and market conditions.

• Analyze market data to identify opportunities for growth and improvement.

Who are we looking for?

• At least 6 months of related experience with proven result: lead generation, lead qualification, Teleprofilling, sales, etc
• Candidate must possess at least High School level
• Excellent communication in Vietnamese & at least B2 level in English
• Strong negotiation and persuasion abilities.
• Self-motivated and target-oriented.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.