Title:  Sales Development Specialist with German

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

Are you a recent graduate or early in career with a passion for sales and customer engagement? We are looking for a motivated individual to join our team as a Direct Response Representative (DRR). In this role, you will help identify and qualify new sales opportunities, focusing on warm leads and collaborating with our Sales team to build a consistent pipeline that drives revenue growth.

Key Responsibilities:

• Manage and respond to inbound (warm) leads: Evaluate customer interest generated through a variety of channels. Follow-up within required timeframes, ensuring a prompt and effective qualification process. Move prospective customers through the sales funnel.
• Prospect & identify opportunities: Learn and apply strategic techniques to identify potential customers and uncover key contacts within target accounts.
• Nurture relationships: Serve as a trusted advisor to prospects, helping them understand the value of our solutions.
• Conduct high-level product demonstrations: showcase offered products and capabilities.
• Achieve targets: Meet quarterly goals by transforming leads into opportunities, tracking key performance indicators, and maintaining strong follow-up practices.

Who are we looking for?

• Entrepreneurial spirit: You are driven, self-motivated, and excited about helping customers succeed.
• Preferable with 1 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply
• Possesse strong time management skills and motivated to exceed expectations
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
• Tech enthusiast: You have a natural curiosity about technology and how it can solve business challenges.
• Strategic thinker: You can think critically and develop strategies that drive results.
• Goal-oriented: You set goals and work diligently to achieve them.
• Career-growth focused: You see this role as a steppingstone towards a future in sales and are eager to develop the skills necessary to advance within the company.
• Sales aspirations: You are excited about the opportunity to eventually transition into a direct sales role and are committed to developing your career in this direction.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.