Title:  Senior Digital Solutions Representative

#BeMore

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company. Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore!

Top Reasons to Work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is Your Mission?

Your mission is to drive sales and accelerate pipeline growth within a fast-paced, partner-led Cloud ecosystem. Working within a collaborative sales team, you will bridge the gap between initial lead qualification and final deal closure. You will partner with senior sales reps, external channel partners, and technical engineers to qualify business needs, speed up mid-market deals, and secure new business.

Key Responsibilities:

• Deal Ownership & Pipeline Velocity: Guide mid-market accounts seamlessly from the initial qualification stage through negotiation and final contract closure. Proactively manage partner-led opportunities, resolving deal bottlenecks to maintain strict pipeline momentum, stage accuracy, and optimal conversion rates.
• Ecosystem Synergy & Partner Enablement: Act as a strategic liaison between external channel teams and corporate clients to cultivate long-term relationships. Advocate for the ecosystem’s core technology suite, ensuring partners are equipped with the necessary enablement materials and strategic programs to advance complex deals.
• Cross-Functional Synergy & Data Integrity: Team up with frontline BDRs and Senior Field Sales representatives to systematically cover high-potential territories. Interface with solutions engineers to structure technical proposals while ensuring all pipeline metrics, forecasting data, and account milestones are meticulously updated in Salesforce.
• Commercial Qualification & Client Advisory: Interface directly with client executives and external stakeholders to articulate business value during critical evaluation meetings. Conduct rigorous deal validation to ensure only high-intent, qualified requirements advance into the commercial pipeline.

Who Are We Looking For?

Education and Experience:

• Education: Bachelor’s degree or equivalent practical experience. A Core Certification such as Cloud Digital Leader (or an appropriate equivalent) is required.
• Experience: Minimum of 3 years of relevant experience in quota-carrying Cloud/software sales or consultative account management within a B2B technology environment. Proven track record of managing full commercial transaction cycles, forecasting, and building consensus across cross-functional internal teams and customer stakeholders.

Core Competencies and Skills:

• Dynamic Portfolio Management: Demonstrated ability to navigate high-volume account books by leveraging predictive analytics, Cloud usage indicators, and intent-based signals to prioritize high-value engagement.
• Strategic Stakeholder Integration: Exceptional aptitude for partner-centric sales, with a track record of building influential networks in matrixed organizations. Adept at managing seamless opportunity transitions from internal development teams to ensure continuity in the sales process.
• Cloud Domain & Data-Driven Decision Making: Solid understanding of the Cloud computing landscape, competitive Cloud service providers, and modern deployment models. Strong analytical foundation with a focus on monitoring deal velocity, stage progression, and total contract value. Advanced proficiency in Salesforce (SFDC), business intelligence platforms, and modern account research tools.
• Consultative Communication & Influence: Exceptional command of English and the supporting market language, with the professional presence required to facilitate complex commercial negotiations and deliver compelling presentations to executive stakeholders.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach - driven by innovation and operational precision - positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.