Title:  Senior HRIS Expert

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Support day-to-day HRIS operations including setup, customizations, addressing HRIS issues, managing system upgrades and other related support.
• Develop communication and training materials, coordinate and actively participate and monitor user acceptance testing (UAT).
• Responsible for attending all the queries, request and issue to provide resolution in a fast and efficient manner according to Service level agreement.
• Provide assistance to managers and employees with time-sensitive requests, such as SAP Success Factors system navigation, reports and etc.
• Work with internal department to ensure key HR processes are supported by the HRIS or modifying existing HRIS to meet changing requirements.
• Stay abreast of the company’s HR processes.;
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Candidates must have a minimum of 2 years experiences in in Success Factor SAP
• Knowledge and configuration experience in SF’s talent management, compensation, learning management system, Time Off, PMGM, and Compensation module and SAP Payroll will be added advantage
• Experience of HR process design, business case development, HR technology solutions and shared service implementations are added advantage
• Experience of project management methods and lifecycle, change management methodology and end-to-end implementation
• Possess sound technical knowledge and ability to clearly communicate key recommendations to clients
• Excellent verbal and written communication skills in English and the language of supporting market

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.