Title:  Senior ICT Specialist

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Manage and optimize network performance, troubleshoot network connectivity issues, and ensure network security.
• Implement and administer system software, including operating systems (Windows Server, Linux), Active Directory, and other     infrastructure services.
• Provide technical support to internal users and troubleshoot system-related issues.
• Monitor system health and performance, proactively identify potential problems, and take corrective actions to prevent outages.
• Perform system backups, disaster recovery planning, and data protection procedures.
• Collaborate with other Global IT teams to ensure efficient IT operations.
• Supporting project implementation for IT Team. 
• Support data to IT Auditing and IT Compliance team.
• Office IT security , antivirus implementation and monitoring , Vulnerability management and fixed.

Who are we looking for?

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Minimum 5 years of experience in IT Support and IT Infrastructure. 
• Strong understanding of network protocols, routing, switching, and security concepts.
• Experience with Cisco router and switch.
• Experience with Firewall Fortigate, FirePower.
• Experience with virtualization platforms (e.g., VMware vSphere, Microsoft Hyper-V).
• Experience with Windows server, AD, DHCP, DNS and manage complex GPO.
• Experience with Linux server.
• Experience with O365 Exchange online management.
• Experience with IT Audit ISO27001
• Good communication both writing and speaking in English.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.