Title:  Senior Industrial Relations Team Lead

#BeMore

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field

Join a global company, winner of hundreds of industry awards

What is your mission?

• Responsible for all industrial/employee relations activities which include investigations and disciplinary matters with internal management and legal employment activities.
• Provide advice and support to business units on managing staff disciplinary matters.
• Ensure compliance to company’s policies and procedures as well as local labour law 
• Support in the execution of HR practices and procedures.
• Provide consistent support to the business by aligning to HR commitments and company strategies.
• Deliver trainings to management team as and when needed to update on changes to processes and education to newly promoted/hired management team.
• To assist the Manager to come up with materials for IR Knowledge Sharing & Training and to assist in conducting these sessions
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in Human Resource Management, Law / Business Studies.
• Preferable with 2 years of working experience in the related field is required for this position.
• Proven ability to work under pressure while maintaining a positive team attitude.
• Ability to work under a very tight timeline and competing priorities.
• Excellent organizational skills and high level of intergrity 
• Positive attitude on taking on challenges and issues.
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.