Title:  Senior Learning & Development Team Lead

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

The Training Manager is a critical role responsible for designing, developing, and delivering comprehensive training programs to enhance the skills and knowledge of our workforce. This individual will play a key role in ensuring our employees are equipped to meet and exceed client expectations, driving performance and quality across all service delivery areas.

Responsibilities:

• Training Needs Analysis: Conduct thorough needs assessments to identify skill gaps and training requirements across various departments and client programs.
• Curriculum Development: Design and develop engaging and effective training materials, including presentations, manuals, e-learning modules, and interactive workshops.
• Trainer Development: Mentor and coach trainers and subject matter experts to enhance their facilitation and instructional skills.
• Training Delivery: Facilitate training sessions for new hires and existing employees, utilizing a variety of delivery methods, including classroom instruction, online platforms, and on-the-job coaching.
• Performance Monitoring: Evaluate the effectiveness of training programs through assessments, feedback surveys, and performance metrics, and make necessary adjustments.  
• Quality Assurance: Ensure training content and delivery align with client requirements and internal quality standards.
• Learning Management System (LMS) Administration: Manage and maintain the LMS, ensuring accurate record-keeping and efficient delivery of online training.
• Client Collaboration: Work closely with client representatives to understand their specific training needs and develop tailored programs.
• Stay Updated: Remain current on industry best practices and emerging training technologies to continuously improve training programs.
• Reporting: Generate regular reports on training activities, attendance, and effectiveness for management review.

Who are we looking for?

• Bachelor's degree in Education, Human Resources, or a related field.
• Proven experience in designing and delivering training programs, preferably in a fast-paced, high-volume environment.
• Strong understanding of adult learning principles and instructional design methodologies.
• Excellent presentation and facilitation skills.  
• Proficiency in using LMS platforms and e-learning tools.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.  

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.