Title:  Senior License Compliance Associate with Greek

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Work through a large volume of license compliance cases, speaking with customers to uncover compliance issues, ensure customers understand the Intellectual Property or contractual violation at hand, negotiate a resolution and timeline, and agree on a commercial closure.
• Communicate directly with customers to negotiate a license compliance settlement value and timeline for purchase.
• Use License Compliance analytics tools and databases to investigate License Compliance prospects.
• Engage customers at the CXO level to gain their cooperation and participation in the License Compliance warning letter or audit process
• Demonstrate the ability to deliver unpopular results and messages as well as handle impassioned discussions and negotiations around non-compliance matters.
• Apply critical thinking skills to licensing rules in various customer software deployments.
• Successfully mitigate complex pushback by customers regarding the compliance situation.
• Use Salesforce.com to track all leads, opportunities, activities, and results in line with global License Compliance guidelines for closed-loop tracking.
• Use lead tracking tools to forecast compliance sales regularly. Utilize customer self-audit process documents, targeted account selling
• Assist Value Added Resellers in providing customer quotes to satisfy compliance purchases, proposals, order forms, and product information.
• Work with Territory Sales for cross-selling or up-selling as appropriate.
• Maintain a basic knowledge of products, competition, and industry trends along with understanding project delivery methods.
• Pro-actively establish collaborative relationships with territory sales teams, engaging them with compliance customers to assemble alternate proposals to resolve compliance issues.

Who are we looking for?

• Proficiency in Greek & English
• Experience and comfort with communicating and negotiating at the executive level. Strong communication skills (verbal and written).
• IT Knowledge is an advantage.
• At least 5 years of Sales experience.
• Successful track record in a software sales role is a plus.
• Understanding of software licensing models, license agreements, and contracts.
• Proficient in all Microsoft Office Products (Excel/Word/PowerPoint).
• Proficient in utilizing various CRM tools (i.e., Salesforce.com, Siebel, etc.). 

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.