Title:  Senior Operations Manager - Mandarin Bilingual

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Overall point- of-contact to the clients, handling and resolving all escalations.
• Contrive and execute on const containment initiatives.
• Participate in contract discussions (non-pricing related).
• Assist with ensuring invoice data are checked and are 100% accurate.
• Translate client company goals into clear and comprehensive directives for team. Support direct reports as they implement new directives.
• Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Excellent verbal and written communication skills for supported Bi-lingual channel
  • Mandarin
• 3-5 years in an operational management role
• Minimum of 2 years in college, preferable a bachelor's degree
• Willing to work a flexible schedule, including nights and weekends
• Must be willing to work in a 100% onsite work arrangement
• Teach direct reports to become inspiring leaders for their own direct reports and model similar behavior as leaders of Leads. Capable of multitasking, being agile, and maintaining flexibility.
• Embrace the adventure with Client, Peers, and teams and use superior communication skills to cultivate professional relationships with Client. Use innovative channels of communication to keep teams up-to-date with day-to-day changes in expectations and goals that are relevant to their roles.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.