Title:  Senior PCS Onboarding Team Lead

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Drive the employee experience over the employee life cycle (onboarding of new hires, New Employee Onboarding program coordination, confirmation appraisal, off boarding etc.).
• Update and maintain employee records in Human Resources Information Systems such as Flash.
• Generate employment related letters such as Letter of Certification, Visa Application, etc.
• Process local government claims (maternity claims, childcare claims etc).
• Manage employee benefits policies and systems.
• Generate offer letters, employment contracts, and initiate process for candidates.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in Human Resources, Social Sciences, Economics or Business Administration or equivalent.
• Preferably with 2 years of experience handling HR administration or related roles is ideal for this position.
• Ability to plan well with strong organizational skills to execute tasks efficiently.
• Ability to be hands-on, pro-active, and flexible in driving process improvements.
• Ability to work independently with minimum supervision.
• Ability to work effectively in a team and to multi-task under pressure.
• Demonstrated experience in managing end to end on-boarding and off-boarding processes for employees.
• Excellent verbal and written communication skills in English and the language of the supporting market.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.