Title:  Senior People and Culture Team Lead

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Orchestrate comprehensive engagement initiatives impacting over 6500 employees across 50 diverse client projects, driving satisfaction, productivity, and motivations.
• Oversee a broad spectrum of high-impact employee and client engagement events, programs and experiences, ensuring alignment with company values and strategic objectives.
• Develop & sustain effective communication channels to promote transparency, engagement, and a culture of open dialogue.
• Utilize advanced data analytics to monitor key performance indicators, assess program effectiveness, and inform strategic decision-making.
• Provide leadership & mentorship to a growing team, fostering a culture of excellence.
• Inculcate TDCX culture & values from day one, ensuring these principles are embedded throughout the full employee & client lifecycles.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in marketing, Communication or equivalent. 
• Preferable with 4+ years of working experience in the related field is required for this position.
• Has a creative mindset and a strong knowledge of Event Management and Employee Engagement.
• Has strong relationship management and project management skills.
• Highly self-motivated and efficient when handling different initiatives simultaneously. 
• Excellent verbal and written communication skills in English and the language of supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.