Title:  Senior Product Analyst

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Validate product requirements for clarity, consistency, and completeness
• Identify gaps, edge cases, and ambiguities early (“devil’s advocate”)
• Collaborate with QA to design test plans and validation frameworks
• Build and own product analytics infrastructure (tracking, tools, metrics)
• Partner with Engineering on instrumentation and data quality
• Develop dashboards and enable self-service analytics
• Conduct deep-dive analyses (funnels, cohorts, feature adoption)
• Synthesize data from analytics, support, and sales into insights
• Perform post-launch analysis and support prioritization
• Collaborate cross-functionally with Product, Engineering, QA, and Design
• Report to Product Team Lead and support multiple squads

Who are we looking for?

• 5+ years in product analytics or business analysis
• Strong SQL skills and experience building analytics systems from scratch
• Expertise in requirements analysis with strong business acumen
• Familiarity with engineering concepts and workflows
• Excellent communication and stakeholder management skills

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.