Title:  Senior Quality and Compliance Manager - CEB

#BeMore

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Accomplishes quality assurance and compliance people objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. 
• Achieves quality assurance and compliance operations objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; Identifying and resolving problems; completing audits; determining system improvements; implementing change. 
• Meets quality assurance and compliance financial objectives by estimating requirements; scheduling expenditures; analyzing variances, initiating corrective actions. 
• Develops quality assurance and compliance plans by conducting risk analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions and verification procedures; monitoring inventories. 
• Validates quality assurance and compliance processess by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.

Who are we looking for?

• Candidate must possess at least a Bachelor's/College Degree, any field 
• Atleast 8 years of working experience in a Quality Management role 
• Minimum of 3 years on a Management capacity 
• Expertise with QA and Compliance processes, definition documents and scoring guidelines 
• Experience coaching, inspiring and motivating others to meet goals and metrics 
• Strong Analytical skills; to tell a story with data and metrics

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.