Title:  Senior Quality and Compliance Manager - CEB

#BeMore

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Responsible for the operational activities of the Quality Assurance Team and ensures the QA Officers/Specialists meet targets, goals, and deliverables supporting operations and acocunt-wide call quality metrics
• Responsible for team engagement, performance management and talent development of the QA Officer/Specialists
• Utilizes systems and procedures to improve the operating quality and efficiency of the quality department
• Adheres to and enforces the quality pan, standard quality conrol process, standard operating procedures and other governing documents that include service quality standards, monitoring process, and coaching requirements
• Works collaboratively with the stakeholders, Operations, and Training to ensure program standards for quality service are achieved and initiates improvement actions when necesary

Who are we looking for?

• Minimum of 2 years in college, preferably a bachelor's degree
• Minimum of 3 years of experience in a BPO or similar environment
• Minimum of 3 years of experience as Quality Assurance Manager
• Proficiency with technology, especially computers, software applications, and phone systems
• Strong knowledge of quality evaluation and customer service
• Solid RCA skills, action planning and coaching skills

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.