Title:  Senior Sales Manager

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

As a Senior Sales Manager, your mission is to lead high-performing sales teams across
multiple programs varying by language, market and sales funnel stage - by leveraging data-driven
insights, cultivating a positive team culture, and consistently delivering on
ambitious revenue targets. You will champion performance excellence, strategic planning,
and continuous innovation to elevate the customer experience and drive business growth.

• Drive Sales Excellence: Manage and apply performance metrics (e.g., conversion
  rates, sales targets, NPS, client engagement) to improve overall sales effectiveness
  and customer satisfaction.
• Lead by Insight: Collaborate with team leads to derive actionable insights from real
  sales interactions, using them to refine processes and optimize team performance.
• Financial Oversight: Monitor sales expenditures and losses to align with broader
  commercial objectives and contribute to profitability for both TDCX and our client
  through ROI measurements.
• Foster Team Engagement: Build a strong, connected sales culture by mentoring
  Leads, promoting open communication, and turning organizational goals into
  inspiring, actionable team objectives.
• Talent Strategy: Oversee the structure, recruitment, onboarding, and development
  of sales teams in collaboration with senior leadership and business partners.
• Customer-Centric Innovation: Translate frontline sales feedback into
  opportunities for service enhancements, advocating for solutions that align with
  strategic goals and customer expectations.
• Adapt and Lead Change: Guide your teams through a dynamic sales environment
  by communicating effectively, managing transformation, and ensuring readiness for
  evolving market demands.
• Any other duties and responsibilities that may be assigned to you by the
  management from time to time, within your category of employment in the
  organization and for the effective implementation, maintenance and continual
  improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 5 - 7 years of working experience in the related field is required for this position.
• Excellent understanding of contact centre operation
• Sound knowledge of customer satisfaction, Net Promoter Score and quality programs
• Organizational and time management skills
• Effective facilitation skills in client and staff meetings
• Excellent verbal and written communication skills in English and the language of the supporting market

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.