Title:  Service Engineer

Competencies

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Install & Configure Security Systems: Set up access control, CCTV/IP surveillance, intrusion detection, perimeter security, and intercom systems with precision and care.
• Maintain & Prevent System Failures: Conduct scheduled preventive maintenance, system testing, and firmware updates to ensure optimal performance.
• Troubleshoot & Repair: Diagnose hardware, software, and network issues swiftly, using professional tools, and execute repairs to minimize downtime.
• Provide Technical Support: Offer expert Tier-2 assistance to operators and collaborate with IT and electrical teams for seamless system integration.
• Ensure Compliance & Documentation: Follow safety standards, maintain detailed records, and create accurate wiring diagrams and system documentation.

Who are we looking for?

• A technically skilled professional with experience in security electronics, networking, and low-voltage cabling.
• Proficient in the installation, troubleshooting, and maintenance of access control, CCTV, intrusion detection, and perimeter security systems.
• Knowledgeable about electrical safety standards, wiring practices, and network configurations.
• A team player capable of collaborating with electricians, project managers, and clients.
• Committed to safety, quality, and customer satisfaction.

Your Technical Toolkit:

• Strong understanding of electronics, relay logic, PoE/PoE+ systems.
• Basic networking skills including TCP/IP, IP addressing, and switch configuration.
• Experience with structured cabling standards and practices.
• Familiarity with leading security brands such as Axis, Hikvision, Bosch, LenelS2, and others.
• Skilled with diagnostic tools like multimeters, cable testers, and network analyzers.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.