Title:  System Analytics Expert

#BeMore

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Effectively communicate various QA procedures, products, and business applications with technical and non-technical staff.
• Plan and complete performance tests using automated means, lead testing procedures, and create detailed reports with different teams in the organization.
• Gather, document, and control all necessary user requirements and technical specifications that correlate with program functionality.
• Develop thorough test plans for medium to complex systems to ensure that application functionality meets original requirements to project.
• Deliver system manual, reference, training and support to staff, clients and end users.
• Ensure that applications meet the needs of the stakeholders, businesses, and users.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in Information Technology or equivalent.
• Preferable with 2 years of working experience in the related field is ideal for this position.
• Knowledge of professional software engineering best practices for the full software development life cycle.
• Possesses technical knowledge and ability to be hands-on.
• Possesses strong analytical skills, testing planning and execution with great communication skills.
• Self-motivated, independent, detail-oriented and a responsible team-player.
• Excellent verbal and written communication skills in English and the language of the supporting market.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.